Workplace violence in healthcare settings, particularly in hospital emergency departments, has reached alarming levels. Healthcare workers are five times more likely to experience workplace violence than employees in other industries, accounting for 73% of all nonfatal workplace injuries and illnesses due to violence.
In 2023, 90% of emergency room (ER) doctors reported experiencing violence, which includes threats, verbal abuse, and physical assaults from patients or their families. This alarming trend has led to serious mental health consequences for many doctors, with some experiencing post-traumatic stress disorder (PTSD). As a result of the safety concerns, many ER professionals are choosing to leave the profession altogether due to safety concerns. With such staggering statistics, it’s clear action needs to be taken to protect healthcare workers.
In response to this escalating crisis, California enacted Assembly Bill 977 (AB 977), which took effect on January 1, 2025. The bill, authored by Assemblymember Freddie Rodriguez, a former emergency medical technician, increases penalties for individuals who assault emergency department workers.
Under this law, the maximum jail time for such assaults has been extended from six months to one year. Lawmakers hope these stricter penalties will deter violent behavior and provide additional protection for healthcare professionals.
While the bill aims to deter violence, it has faced criticism from healthcare professionals. Some argue that the increased penalties may not sufficiently address the severity of violence that workers face. Critics also worry that the bill may have unintended consequences, such as harming patients in crisis—including those experiencing:
Instead of focusing on prevention, some argue that AB 977 may lead to the criminalization of patients who actually need medical or mental health intervention rather than punitive measures. Regardless of where you stand on the issue, it is clear action needs to be taken by healthcare systems and legislatures to protect our healthcare providers.
Addressing workplace violence in healthcare requires more than legislative action. Hospitals and healthcare providers must take a proactive, multi-layered approach that includes:
At 911Cellular, we understand the challenges hospitals face and are committed to helping organizations identify risks and implement the best healthcare security solutions.
Our full-service security solutions include:
These safety tools reduce response times and improve response efficiency, enhancing outcomes when preventative measures fall short. While these tools are critical during a potentially violent attack, their applications span a wide range of emergency and communication needs.
California’s AB 977 is another major tool to help safeguard our invaluable healthcare workers, but it is only part of the solution. Hospitals must embrace a comprehensive and proactive strategy to effectively prevent and address violence in the workplace.
If your organization is serious about enhancing safety, 911Cellular is ready to partner with you. Schedule a demo today to discover how our innovative solutions can protect your healthcare workforce and ensure a secure setting for everyone involved.