We’re proud to provide you with the comprehensive SHU Safe Safety System!

Your SHU Safe Safety System contains a mobile safety app and a mass notification system

SHU Safe logo

The SHU Safe Safety App

Protect yourself with the SHU Safe safety app today! It’s completely FREE and contains no in app purchases. Learn more and download below.

SHU Safe home screen

Your SHU Safe mobile safety app contains the following features:

  1. Emergency Slider: Think of this as your ‘digital blue light’. If you ever need the help of Public Safety, swipe from left to right while on campus.
  2. Submit a Tip: This is your ‘See Something, Say Something’ feature while around campus. If you see safety concerns, you can quickly and easily send text, photo and videos, directly to Public Safety. Public Safety may respond to your tip, even if submitted anonymously, to request more information.
  3. Call Public Safety: Use this feature to place a call directly with Sacred Heart Public Safety.
  4. Blue Light Call Box Map: Tap this feature to view an interactive map with Blue Light tower locations on campus.
  5. AED Locations: View an interactive map that shows the locations of all AEDs on campus.
  6. SHU Shuttle Map: Using this feature will display campus shuttle routes in your phone’s mobile browser.
  7. FriendWatch: This feature enables you to select up to 5 personal contacts (think, family, friends, etc.) and, if on campus, Public Safety, who can all virtually monitor your safety during activities of your choosing. Contacts you select will be able to view the activities description, as well as your current location until you end the timer.
  8. Facilities/MOPS Request: Tap this feature and sign-in to place a request.
  9. Shuttle Tracker: View up-to-date shuttle schedules and real-time locations.
  10. Campus Map: View an interactive map of all buildings on campus.

Does the app passively track me?

No, the app is specifically designed to only track location after an emergency activation. Even so, users can cancel the alert to immediately cease tracking functionality.

Emergency Slider

What happens if I use the emergency feature from off campus?

The app will automatically recognise that you’re not on campus and instead of sending the alert to Public Safety, the app will generate a 911 call that you can place with an additional tap.

What information is sent to Public Safety when I use the slider from on campus?

Your current location (if you’ve enabled the app to access location services) and your profile (first name, last name and email address).

Does the app track my location after using the Emergency Slider?

Yes. You can stop this location tracking by pressing the ‘End Alert’ button.

Submit a Tip

Is my location information shared with Public Safety when I submit a tip?

Only if you allow location sharing by toggling this option ON.

Can I submit a tip even if I’m off campus?

Yes, tips can be shared from off campus.

Can I share a photo and/or video?

Yes, as long as you allow the application to access your files, you can upload existing photos/videos or capture a new photo/video in real time.

FriendWatch

Does Public Safety see my location when I set a Safety Timer?

Only if you select Public Safety as a contact when setting up your Safety Timer.

Why am I unable to choose Public Safety as a contact when setting a Safety Timer?

If you are off campus, the option to select Public Safety is not available and you need to select from other contacts (friends, family, etc.)

What happens when I start a timer?

An SMS message, containing a description of your activity and a link to your location, is sent to the contacts you selected. Additionally, if you've selected Public Safety, you're live location will be shared with Public Safety along with the duration of your timer.

What happens if I don’t cancel a timer before it expires?

An SMS alert will be sent to your contacts and (if you've selected Public Safety) Public Safety they will be notified that you may be in trouble.

Mass Notification System

We’re proud to be leveraging a mass notification system as our primary means of communicating with you during an emergency. This section contains important information about the mass notification system, like how to enroll and what to expect when an alert is triggered. 

What is the Mass Notification System?

Through this system, you will receive important updates about safety/security related incidents in and around our campus.

In what ways are alerts distributed?

Alerts can be sent via the following methods:

  • Email
  • SMS message
  • Voice call
  • SHU Safe App Alerts

How do I enroll to receive alerts?

There are multiple ways to register to receive alerts:

  1. By downloading the SHU Safe mobile app and selecting the Group(s) that best describe your affiliations with our university. You may already be registered to receive alerts.
  2. Via the community registration page, which can be accessed by visiting this URL https://portal.publicsafetycloud.net/community-alerts/sacred-heart-university

What number are text messages sent from?

All emergency text messages are sent from 588-43.

What Email address are alerts sent from?

Emails are sent from alerts@911cellular.com

What phone number are voice calls sent from?

  • +1-877-350-2329
  • +1-855-703-1780
  • +1-877-324-2576
  • +1-877-311-3004

How do I opt out?

You can opt out of SMS messages by replying ‘STOP’ to the message. As well, you can opt out of email by clicking the ‘Unsubscribe’ button at the bottom of the message. If you wish to opt out of all communications, log into the Community Registration Page and click ‘Opt Out’.